Shipping Policy

1. Policy Overview

This Shipping Policy is formulated to standardize the platform’s global product distribution rules, clarify the order processing standards, logistics delivery cycle and related service specifications, and provide stable and standardized logistics service guarantees for all global users. This policy applies to all product orders purchased through our official website. All users who place orders on the platform shall be deemed to have fully understood and accepted all the terms of this Shipping Policy. We have always adhered to the principles of standardization, efficiency and stability in global logistics distribution, and are committed to providing users with safe, fast and reliable cross-border delivery services.

2. Order Processing Rules

After the user successfully places an order and completes the payment, our platform will immediately start the order review mechanism. We will comprehensively verify the user’s order information, product information, payment status and recipient information to ensure that all order information is accurate and valid. After the order review is completed and passed, we will arrange product packaging and shipment within 1 to 3 working days. We have a standardized order processing sequence, process user orders in the order of payment, and strictly control the shipment time to avoid delayed shipment and order backlog. In the product packaging link, we use professional and safe packaging materials to fully protect the products from damage, extrusion and pollution during transportation, and ensure that the products received by users are intact and undamaged.

3. Delivery Cycle Standard

We have cooperated with stable and professional global cross-border logistics channels, with mature cross-border transportation and distribution capabilities. After the order is successfully shipped, the overall delivery time is stable and controllable, and users can receive the purchased products within 6 to 12 days. The specific receiving time will be slightly affected by the regional logistics efficiency, customs clearance progress and objective environmental factors, but we will always maintain a stable delivery cycle to ensure that users can get the products within the specified time range. We will track the logistics status of each order in real time, and deal with abnormal logistics problems such as delayed transportation and customs clearance stagnation in a timely manner to ensure the smooth completion of order delivery.

4. Tariff and Fee Specification

In the whole cross-border logistics transportation process, all official fees such as tariffs incurred by the products during customs clearance are fully borne by our platform. We have a complete tariff processing mechanism for global cross-border orders, and users do not need to pay any additional tariff fees, customs clearance fees and other hidden costs. All product prices displayed on the platform are the final settlement prices, with no subsequent additional charges, realizing zero additional cost for users’ cross-border shopping.

5. Logistics Tracking Service

After the order is shipped, we will generate a dedicated logistics tracking number for each order and push the tracking information to users in a timely manner. Users can check the real-time transportation status, customs clearance progress and delivery progress of the order through the official logistics query channel. We provide whole-process logistics tracking services to ensure that users can master the order dynamics at any time. For any abnormal problems encountered in the logistics process, users can feedback through the official service channel, and we will arrange special personnel to track and solve them in a timely manner.

6. Abnormal Logistics Processing

In view of the possible abnormal situations in the logistics process, we have formulated a complete set of emergency processing mechanisms. If the order is delayed in transportation, lost in logistics, damaged in delivery or abnormal in customs clearance due to platform and logistics channel reasons, we will take the initiative to track and solve the problem, and provide users with solutions such as re-delivery, supplementary delivery or refund according to the actual situation, so as to fully protect users’ legitimate rights and interests. For the logistics abnormalities caused by force majeure factors, we will actively communicate with users, synchronize the latest progress of the order, and try our best to reduce the adverse impact on users’ shopping experience.

7. Policy Update Specification

We will adjust and optimize the Shipping Policy according to the upgrading of global logistics channels and the adjustment of service rules. All policy updates will be published on the official website page in a timely manner, and the updated policy terms will take effect immediately after publication. Users’ continued use of the platform’s shopping and logistics services will be deemed to have accepted the latest policy provisions.